Mac desktop app keeps saying "Failed to connect to the device"

Thu Dec 15, 2016 5:29 pm in AirDroid Mac

page 1 / 1
OP

Mac desktop app keeps saying "Failed to connect to the device"

Been using AirDroid for a year now and it worked just fine until the latest update. I'm using version 3.3.5.3. on macOS 10.12.1. It cannot connect to my Android device since the update. (Screenshot attached)

I've tried rebooting, uninstalling and reinstalling ... no dice.

I'm using a Nexus 5X with Android 7.0, and the AirDroid app version is 4.0.0.3. The Android app version works fine, it's the macOS app I'm having trouble with. It won't connect to the Android app and as a result I can't mirror my phone notifications to my desktop machine.

lindslaktet
#1

Re: Mac desktop app keeps saying "Failed to connect to the device"

Been using AirDroid for a year now and it worked just fine until the latest update. I'm using version 3.3.5.3. on macOS 10.12.1. It cannot connect to my Android device since the update. (Screenshot attached)

I've tried rebooting, uninstalling and reinstalling ... no dice.

I'm using a Nexus 5X with Android 7.0, and the AirDroid app version is 4.0.0.3. The Android app version works fine, it's the macOS app I'm having trouble with. It won't connect to the Android app and as a result I can't mirror my phone notifications to my desktop machine.

[sizeimg=100%xauto]http://forums.airdroid.com/files/images/Screenshot%202016-12-15%2012_14_24.png[/sizeimg]

Hi,

To solve the issue for you more quickly and efficiently, would you please report this issue via Feedback with AirDroid on your Mac:
http://forums.airdroid.com/viewtopic.php?f=4&t=28317

Please do tick the box of “Attach error logs” so that our developers can check the issue for you. It would help us to gather the troubleshoot with more details (there’s no personal data collected), we shall be able to prioritize your request.

Should you have any further questions, always feel free to let us know anytime!
Lillian
Admin
(Sign in or sign up to post a reply.)
page 1 / 1

Statistics

20174 posts

5408 threads

Members: 110585

Latest Member: Diana Coelho Marques

Online: 2