Every time occurs connection failure when I try to connect remote

I am two weeks ago trying to connect to my remote device, every time the connection fails

Hi @regi, is there any error messages when you failed to connect?

Hi @regi, is there any error messages when you failed to connect?

Connection fail. Guide Troubleshooting:

Check the network of your device
Unlock or wake up your Android device
Try the Lite mode if your Android device and computer are on the same Wi-Fi network.

Hi @regi, please check this guide for help: http://forums.airdroid.com/viewtopic.php?f=4&t=15947

Hi @regi, please check this guide for help: http://forums.airdroid.com/viewtopic.php?f=4&t=15947

The problem was not resolved, continue with the connection fails when accessed: web.airdroid.com

Hi @regi, we didn't get your report. Would you please follow this guide to send us the report:

Open AirDroid app on your device, tap the overflow icon, go to Help > How to get more help? >Connection Diagnostic Tool, and tap here to diagnose:




1. Tap Start Test. If everything is all right, the connection should be able to built now. If the result is failure, try again.
Note: If you got Everything is all right but AirDroid still can't connect, go to step 2.

2. If it keeps failing, tap Resign Url. And try reconnect.

3. If resigning url doesn't work either, tap Show Info > Report to report your device and network info to AirDroid Team, and we will take a look.