AIRMIRROR PROBLEM

hello how are you guys?
I have a question about Airmirror, it is not showing any image of the phone's screen, knowing that I can control my phone from it but NO IMAGE is shown..


That is what it shows (either on web.airdroid.com or on airdroid desktop app) same on both.
I am using a rooted LG G3 Beat with android 5+ OS, and running windows 10 on my Laptop.
Help

@mahmoudkhalil219 ,hi mahmoudkhalil,sorry for any inconvenience that it has caused. But please don't worry, we will do everything we can to help you work it out.Could you please send logs to support@airdroid.com so that we can give them a check?

They could be found at the following path:
SD Card/Android/data/com.sand.airdroid/files

Thx.

@mahmoudkhalil219 ,hi mahmoudkhalil,sorry for any inconvenience that it has caused. But please don't worry, we will do everything we can to help you work it out.Could you please send logs to [email]http://forums.airdroid.cosupport@airdroid.com[/email] so that we can give them a check?

They could be found at the following path:
SD Card/Android/data/com.sand.airdroid/files

Thx.

I have sent a file named "Airmirror.log" wish that is the requested file !

I have sent a file named "Airmirror.log" wish that is the requested file !

Hi, we got the logs you sent to support@airdroid.com. And our tech team are looking into it. Please kindly stay tuned
We will contact you and keep updated by email