Duplicate Sent SMS on phone

Thu Mar 08, 2018 7:58 pm in General

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Coach
OP

Duplicate Sent SMS on phone

When sending an SMS from Laptop, the message shows up twice on the phone and also in the desktop app. Recipient does not see the duplicates.

AirDroid 3 most up to date.
Windows 10
galaxy s7 edge

How can this be resolved? Is there a setting I missed?


Scott H.
Coach
Niki Admin
#1

Re: Duplicate Sent SMS on phone

When sending an SMS from Laptop, the message shows up twice on the phone and also in the desktop app. Recipient does not see the duplicates.

AirDroid 3 most up to date.
Windows 10
galaxy s7 edge

How can this be resolved? Is there a setting I missed?


Scott H.
Hi,

Thank you for your feedback.

Sorry for any inconvenience that you've experienced.

Would you please help us to clarify the issues by doing the following things?
1. Click this link to download the AirDroid.
https://dl.airdroid.com/20180309151913_AirDroid_4.1.8.0_SMS_747.apk
2. After download, open the AirDroid and send the SMS from your computer to phone again.
3. Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
IncaDroid
#2

Re: Duplicate Sent SMS on phone

This is happening to me, too. I've uninstalled and reinstalled Airdroid on my 2014 Mac Air, running High Sierra. Duplicate messages showing on both laptop and desktop.
IncaDroid
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