can't see internal memoryquestion

Tue Aug 23, 2016 9:58 pm in General

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senic
OP

can't see internal memory

HI All!
help please! after updating my Huawei Honor 7 to android 6 AirDroid can't see internal memory.
at the same phone AirDroid show me my ext sd-card instead internal memory. In the external memory it show me my ext sd card too, but on another name
When I try to open my Honor7 in web browser It say error reading SD card, and I can open my external card only.
When I go to SYS and try to open in MNT\ folder i see sdcard as file with size 0kb.
reseting to defaults does no results.
How it may be fixed?
senic
Charlene Admin
#1

Re: can't see internal memory

HI All!
help please! after updating my Huawei Honor 7 to android 6 AirDroid can't see internal memory.
at the same phone AirDroid show me my ext sd-card instead internal memory. In the external memory it show me my ext sd card too, but on another name
When I try to open my Honor7 in web browser It say error reading SD card, and I can open my external card only.
When I go to SYS and try to open in MNT\ folder i see sdcard as file with size 0kb.
reseting to defaults does no results.
How it may be fixed?

Hi Senic,sorry for any inconvenience that it has caused.But no worries,we will do everything we can to help you work it out.Could you please tell us:

1. AirDroid version on your phone;
2. Browser name and version;
3. Computer operating system name and version.

Besides, it would be great if you could send us screenshots of those error message. Thx.:)
Charlene
Admin
senic
#2

Re: can't see internal memory

\


from browser in PC:


1. AirDroid version on your phone - 3.2.5
2. Browser name and version - chrome 52.0.2743.116 m (64-bit)
3. Computer operating system name and version windows 10 home
senic
Charlene Admin
#3

Re: can't see internal memory

\


from browser in PC:


1. AirDroid version on your phone - 3.2.5
2. Browser name and version - chrome 52.0.2743.116 m (64-bit)
3. Computer operating system name and version windows 10 home

Hi Senic,thank you for your prompt response and assistance.Could you please check if you've cleared all the internal memory when you updated the Android version to 6.0?
Charlene
Admin
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