Bump once again for Charlene or an AdminHi Racerxe,sincerely apologize for the late reply.Would you please send us logs to email@example.com? We would like to check them out and make sure what's going on there. I have included the path below.
1.Right click on AirDroid icon > select open file location > logs
2.Right click on AirDroid icon > select open file location > exception