Screenshot issuequestion

Thu Sep 08, 2016 12:31 pm in General

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danieman
OP

Screenshot issue

Hi!
Whenever I press "Screenshot" on my computer, this window pops up:

But the problem is that nothing like that shows up on my phone. Nothing happens. I have the remote screen icon in the phone's status bar, but I can't view the screen remotely on the computer. Earlier this week it sometimes worked, and sometimes it didn't. Now, today, I absolutely cannot make it work. Every single time I click the screenshot button, this window pops up, but nothing pops up on my phone.

Help? :-)
danieman

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AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

Lillian Admin
#1

Re: Screenshot issue

Hi!
Whenever I press "Screenshot" on my computer, this window pops up:

But the problem is that nothing like that shows up on my phone. Nothing happens. I have the remote screen icon in the phone's status bar, but I can't view the screen remotely on the computer. Earlier this week it sometimes worked, and sometimes it didn't. Now, today, I absolutely cannot make it work. Every single time I click the screenshot button, this window pops up, but nothing pops up on my phone.

Help? :-)

Hi, would you please tell us the phone model and Android version you are using?
Lillian
Admin

Notice:
AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

danieman
#2

Re: Screenshot issue

Sure! It's a Samsung Galaxy Note 4 (SM-N910F) with Android 5.1.1. :)
danieman

Notice:
AirDroid forum has stopped maintance, feel free to visit Help Center to submit feedback.

Lillian Admin
#3

Re: Screenshot issue

Sure! It's a Samsung Galaxy Note 4 (SM-N910F) with Android 5.1.1. Image

Hi,would you please reboot your phone and try it again to see if it works?
Lillian
Admin
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