Failed to sign in. Please check your network. (-10002)question

Lilian appears when the issue is apparently resolved and then disappears when the problem comes back...why just not post a message saying they HAVE AN ISSUE and are trying to resolve?

Hey guys,
Thanks for getting in touch,and sorry for the inconvenience that has caused.
Can you try to log in again? If you still have trouble logging in, please first download the latest version of AirDroid here: https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en
and give us the following info.
1.Your ID
2.You IP: find your IP here: https://support.google.com/websearch/answer/1696588
3.A screenshot of the error message page
We will get back to you as soon as possible!
Thanks.

sorry ... but is not working ....i have a login problem
and have the same problem on a android device
this problem i have from 3 days and now have the same problem
12:46 12/12/2016 monday

Same issue. Installed the recommended security update and then my anti-virus (ESET) throws a warning about Secapk.F (variant) danger warning. So I uninstalled Airdroid and did another install TWICE and get the same virus warning.
For now I have Airdoid uninstalled until there's a response from Sand about this.

I use Airdroid all day long and love it but can't afford trojan or virus issues.

Hi, thank you for your report!
It should be false positive. We will be addressing this as soon as possible. Sorry for the inconvenience that has caused. Please keep up with AirDroid!

sorry ... but is not working ....i have a login problem

If you still have trouble logging in, please first download the latest version of AirDroid here: https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en
and give us the following info.
1.Your ID
2.You IP: find your IP here: https://support.google.com/websearch/answer/1696588
3.A screenshot of the error message page
We will get back to you as soon as possible!
Thanks.

Hello,

I too have the exact same problem about network connection error -10002 with the Android app.
I desinstalled the app, then reinstalled it after a full clean.

My ID is greg.salvignol@gmail.com
IP: 80.215.39.61



Thank you for your help
Regards

network connection error -10002
ID alien1982@abv.bg
IP 77.70.111.175

Hey guys, please check if you have log in now

Hey guys, please check if you have log in now << still cannot connect to the server (-25814)
please give some clues for fixing it. thanks
faisal.pay6@gmail
124.195.15.162

Hey guys, please check if you have log in now << still cannot connect to the server (-25814)
please give some clues for fixing it. thanks
faisal.pay6@gmail
124.195.15.162

Hi, it seems to be caused by the network/PC environment. Would you please try it again for several times later?