Backup - "nothing to backup" and stuck on "preparing"question

Thu Jan 05, 2017 1:12 am in General

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matt
OP

Backup - "nothing to backup" and stuck on "preparing"

I downloaded this app thinking it would be an easy way to backup my files to make room on my android phone. I got the premium so that I could do more than 200mb at a time.
I selected the folder "Camera" with over 1000 photos in my android to backup.
When i click backup on the windows app, it says "nothing to backup"
when I click backup on my phone, it just got stuck on "preparing"
When I tried to download through the online version on my web browser, it starts a download of a rar file and is taking FOREVER.
How can I get to work through the app?
matt
Lillian Admin
#1

Re: Backup - "nothing to backup" and stuck on "preparing"

I downloaded this app thinking it would be an easy way to backup my files to make room on my android phone. I got the premium so that I could do more than 200mb at a time.
I selected the folder "Camera" with over 1000 photos in my android to backup.
When i click backup on the windows app, it says "nothing to backup"
when I click backup on my phone, it just got stuck on "preparing"
When I tried to download through the online version on my web browser, it starts a download of a rar file and is taking FOREVER.
How can I get to work through the app?

Hi,

Sorry for the trouble that has caused.

To solve the issue for you more quickly and efficiently, would you please report this issue via Feedback with AirDroid on your device?
Steps: open AirDroid on your phone-->Me--> Settings-->About--> Feedback.
http://forums.airdroid.com/viewtopic.php?f=4&t=28318

Please do tick the box of “Attach error logs” so that our developers can check the issue for you. It would help us to gather the troubleshoot with more details (there’s no personal data collected), we shall be able to prioritize your request.

Should you have any further questions, always feel free to let us know anytime!

Best regards
Lillian
Admin
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