Cancel transfers from Android to Mac Desktopquestion

Sun Sep 10, 2017 7:30 am in General

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tuism
OP

Cancel transfers from Android to Mac Desktop

I started a transfer from my Pixel XL to my Macbook Pro desktop app, and it was huge and thousands of files. I couldn't really track the progress overall so I found another way to do it and got all the files. But then, every time Airdroid starts up, it continues with the transfer that I now no longer need.

How do I stop it?
tuism
Niki Admin
#1

Re: Cancel transfers from Android to Mac Desktop

Hi,

Thank you for your feedback.

Open AirDroid on the phone, tap Tools>Backup> close the"Automatic backup"

You can try and to see if it works.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
tuism
#2

Re: Cancel transfers from Android to Mac Desktop

I went to Tools > Backup, but it seems the automatic backup was never on - there's a button that prompts me to start automatic backup.

So whenever I open Airdroid, it still tries to transfer a pile of files, so I immediately close it.
tuism
Niki Admin
#3

Re: Cancel transfers from Android to Mac Desktop

I went to Tools > Backup, but it seems the automatic backup was never on - there's a button that prompts me to start automatic backup.

So whenever I open Airdroid, it still tries to transfer a pile of files, so I immediately close it.
Hi,

Thank you for your prompt reply.

We've got our tech team looking into this issue.

Would you please send us your log file of your phone and PC so that we can give you a check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Mac:
/Users/name/Library/Application Support/AirDroid/Logs

Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Sep 10, then please forward files named by 20170910 to us.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
deveauwelle32
#4

Re: Cancel transfers from Android to Mac Desktop

It is a solution.
deveauwelle32
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