Connecting problem

Tue Sep 26, 2017 9:57 am in General

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Deepak Trivedi
OP

Connecting problem

Divice not connecting Lyf Ls-4508
Deepak Trivedi
Gab
#1

Re: Connecting problem

Always reconnecting
Gab
Niki Admin
#2

Re: Connecting problem

Divice not connecting Lyf Ls-4508

Hi,

Thank you for your feedback.

Please check this post to see if it works.
[Help & FAQ] Failed to connect to device?: http://forums.airdroid.com/viewtopic.php?f=4&t=15947

If not, would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Sep 26, then please forward files named by 20170926 to us.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
Niki Admin
#3

Re: Connecting problem

Always reconnecting

Hi,

Thank you for your feedback.

We've got our tech team looking into this issue.

You can go to your phone permission management to setting to keep Airdroid running in background to see if it works.



Feel free to let us know if you need further help.

Best regards,
Niki
Admin
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