Airdroid Web not connecting to Note8 over Wifi

Mon Oct 16, 2017 11:29 pm in General

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RobS
OP

Airdroid Web not connecting to Note8 over Wifi

Really weird it worked well for about 1 week now Airdroid web will not connect to the Note 8 anymore?? Could there be an app that conflicts ??
Tried rebooting machine, phone ???
Just getting Connection Failed window with the Trouble shooting guide.
RobS
Niki Admin
#1

Re: Airdroid Web not connecting to Note8 over Wifi

Really weird it worked well for about 1 week now Airdroid web will not connect to the Note 8 anymore?? Could there be an app that conflicts ??
Tried rebooting machine, phone ???
Just getting Connection Failed window with the Trouble shooting guide.

Hi,

Thank you for your feedback.

Would you like to tell us your Airdroid account for a further check?

It would be helpful if you could send us a screenshot of the error page.

Please check this post to see if it works.
[Help & FAQ] Failed to connect to device?http://forums.airdroid.com/viewtopic.php?f=4&t=15947

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
jin
#2

Re: Airdroid Web not connecting to Note8 over Wifi

me too. please see attached file.
Attachments
Snip20171017_2.png
jin
jin
#3

Re: Airdroid Web not connecting to Note8 over Wifi

My airdroid account : sztvjintan@gmail.com
jin
Niki Admin
#4

Re: Airdroid Web not connecting to Note8 over Wifi

me too. please see attached file.AttachmentsImage

Hi,

Thank you for your feedback.

Would you like to make sure that Airdroid is opening on your device?

We've got our tech team looking into this issue.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Oct 18, then please forward files named by 20171018 to us.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
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