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Hi,
Thank you for your feedback.
Sorry for any inconvenience that you've experienced.
Since web.airdroid.com is orginially designed for PC interface, you might miss out some fantastic features of AirDroid by visiting AirDroid web via your phone. So would you like to use it in PC to see if it works?
However, to better solve your issue, mind me asking why do you prefer to use AirDroid web via your phone? Is it because you don't have your PC nearby? Or you use AirDroid for multi-devices management? If you can describe your situation better, we'd love to see what we can do!
Looking forward to hear from you!
Best Regards,