problem with conection

Wed Nov 08, 2017 12:06 am in General

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problem with conection

My airdroid can not connect when the mobile phone is in stand by
what is the problem?
anu likes this post.
Niki Admin

Re: problem with conection

ID: [email][/email]PW: XXXXXXXXXX
Customer Service
Having problems signing into AIRDROID direct via Windows.
Keep getting system error message: Unable to connect to server (-10802)
I have a new ASUS PC business laptop ($5,000+) running Windows 10 Home (64 bit).
I have a dedicated Internet broadband connection through ATT
Using Firefox Browser - 64.0.2 (64 bit).
I use the WiFi side my router to connect cell phone and PC over SAME NETWORK.
I believe i am using an outdated AIRDROID Desktop Client file from AIRDROID - is this the correct file for my system?
My SAMSUNG Note 5 seems to be running your App without issues.
New user - can someone help?
Robert Sando
Boca Raton FL 33432


Thank you for your feedback.

Sorry for any inconvenience that you've experienced.

Would you please try to quit Airdroid and retry?

If it doesn’t work,please try to change your DNS Sever address:

If you’re PC user ,you can change DNS through the follwing link: ... -7-2626271

If you’re Mac user,you can change DNS throgh the following link:

After finished this step,back to Airdroid and try to sign in.

Feel free to let us to know if you need further help.

Best Regards,
(Sign in or sign up to post a reply.)
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