Air Mirror No Devices Foundquestion

Sat Dec 09, 2017 7:40 pm in General

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EllyCube
OP

Air Mirror No Devices Found

Hi guys,

I'm trying to set up air mirror on my Samsung Galaxy S8, and I enabled USB Debugging, hooked up my phone to my PC using a USB cable, clicked on device authorization on my computer, but when I do so it says no devices found. What am I doing wrong?

Thanks
EllyCube
Niki Admin
#1

Re: Air Mirror No Devices Found

Hi guys,

I'm trying to set up air mirror on my Samsung Galaxy S8, and I enabled USB Debugging, hooked up my phone to my PC using a USB cable, clicked on device authorization on my computer, but when I do so it says no devices found. What am I doing wrong?

Thanks
Hi,

Thank you for your feedback.

Would you like to use Airmirror in Airdroid Desktop to see if it works?

If it still fail, would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Dec 7, then please forward files named by 20171209 to us.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
beau.reynolds
#2

Re: Air Mirror No Devices Found

Install the windows or mac client as an administrator. Once done, try to connect to the client and connect to AirMirror. Perform the USB configuration and then it will install an RSA style token. Once complete, disconnect USB and log into Web.Airdroid.com and perform the connection. It should work.
beau.reynolds
Eralc
#3

Re: Air Mirror No Devices Found

EllyCube wrote:Hi guys,

I'm trying to set up air mirror on my Samsung Galaxy S8, and I enabled USB Debugging, hooked up my phone to my PC using a USB cable, clicked on device authorization on my computer, but when I do so it says no devices found. What am I doing wrong?

Thanks

I have same problem.
Eralc
Niki Admin
#4

Re: Air Mirror No Devices Found


I have same problem.
Thank you for your feedback.

If you use AirMirror on web AirDroid, would you like to use Airmirror in Airdroid Desktop to see if it works?

If it still fail, would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on April 2, then please forward files named by 20180402 to us.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
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