Unable to connect via web.airdroid.comquestion

Tue Dec 12, 2017 4:33 pm in General

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Denelbe
OP

Unable to connect via web.airdroid.com

Hi,

After a system update on my mobile (Wiko lenny 2), I can't connect anymore using web.airdroid.com. The connection with direct IP works fine. I use AirDroid V4.1.6.1.

When I launch the diagnostic tool, I have the messages : "Failed to enable Go Push service" and "Failed to connect remote data".

What can I do ?

Denis
Denelbe
Niki Admin
#1

Re: Unable to connect via web.airdroid.com

Hi,

After a system update on my mobile (Wiko lenny 2), I can't connect anymore using web.airdroid.com. The connection with direct IP works fine. I use AirDroid V4.1.6.1.

When I launch the diagnostic tool, I have the messages : "Failed to enable Go Push service" and "Failed to connect remote data".

What can I do ?

Denis
Hi,

Thank you for your feedback.

We would like to confirm with you that whether Airdroid running on your device when you
sign in Airdroid web?

When you sign in web Airdroid you should make sure that Airdroid is keeping running on the background,
because sometimes it will killed by the phone's process.

So, would you like to restart Airdroid on your device again to see if it works?

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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