Connection lost when closing the app

Fri Dec 22, 2017 5:18 pm in General

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oukitel
OP

Connection lost when closing the app

Hi, I have a Xiaomi Redmi Note 5A with the latest OS (Miui 9). The app works just fine if ON; and it communicates well with my computer, but as soon as I close the app it loses connection. I have turned off sleep mode, "keep runing in background", and so on and so forth. It works fine with an older Sony cellphone tho. Please help.
oukitel
Niki Admin
#1

Re: Connection lost when closing the app

Hi, I have a Xiaomi Redmi Note 5A with the latest OS (Miui 9). The app works just fine if ON; and it communicates well with my computer, but as soon as I close the app it loses connection. I have turned off sleep mode, "keep runing in background", and so on and so forth. It works fine with an older Sony cellphone tho. Please help.
Hi,

Thank you for your feedback.

Would you like to sign out from Airdroid android and sign in again to see if it works?

If it still failed, would you like to write a feedback to us for a further check:

Steps: open AirDroid on your phone > Tools > Feedback.



Make sure to turn on “Attach error logs” so our developers(yes, the tech guys) can check the issue for you.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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