Airdroid does not work properlyquestion

Thu Jan 04, 2018 1:51 pm in General

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Dead And Broken
OP

Airdroid does not work properly

The problem starts when oppened aridroid for desktop, i can not go to any tab besides the one with one where can change my photo, the other part is always white nothing is displayedHere is a recording of my problem https://youtu.be/qGwixxRtktM

Any idea how to slove it ?
Dead And Broken
Jama119
#1

Re: Airdroid does not work properly

I continue get the purchase upgrade window after I pay the premium price
Jama119
Niki Admin
#2

Re: Airdroid does not work properly

I continue get the purchase upgrade window after I pay the premium price
Hi,

Thank you for your email.

Would you please send us a screenshot of the error page for a further check ?

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
Niki Admin
#3

Re: Airdroid does not work properly

The problem starts when oppened aridroid for desktop, i can not go to any tab besides the one with one where can change my photo, the other part is always white nothing is displayedHere is a recording of my problem https://youtu.be/qGwixxRtktM

Any idea how to slove it ?

Hi,

Thank you for your feedback.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

Windows:
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.

If this issue showed up on Jan 4, then please forward files named by 20180104 to us.

And you send the log to us, would you like to install Airdroid and download again to see if it works?

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
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