Windows App Is Not Responding

Sun Apr 08, 2018 1:58 pm in General

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Mohammed Diaa
OP

Windows App Is Not Responding

Hello,
I am running my PC with an operation system of Windows 7.
The Windows version is not responding, I reinstalled it several times, yet, not working as attached below, I can not even select the settings tab:
Image
Attachments
1252155252251515.png
pukadiyan pakoo likes this post.
Mohammed Diaa
Niki Admin
#1

Re: Windows App Is Not Responding

Hello,
I am running my PC with an operation system of Windows 7.
The Windows version is not responding, I reinstalled it several times, yet, not working as attached below, I can not even select the settings tab:
ImageAttachmentsImage
Hi,

Thank you for your feedback.

We've got our tech team looking into this issue.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Apr 8, then please forward files named by 2018408 to us.

You can send the log file to our official mailbox(support@airdroid.com).

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
Mohammed Diaa
#2

Re: Windows App Is Not Responding

Thanks for your quick response; the file has been sent.
Appreciate your kind feedback.
Mohammed Diaa
Niki Admin
#3

Re: Windows App Is Not Responding

Thanks for your quick response; the file has been sent.
Appreciate your kind feedback.

Thank you for your prompt reply.

Would you please send us your log file of your computer for a further check?

Windows:
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.

Best regards,
Niki
Admin
Michael
#4

Re: Windows App Is Not Responding

Thanx for sharing such useful post keep it up :) Do MY CS Project
Michael
Mohammed Diaa
#5

Re: Windows App Is Not Responding


Thank you for your prompt reply.

Would you please send us your log file of your computer for a further check?

Windows:
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.

Best regards,

Again, thanks for your astonishing support; the files have been sent.
Mohammed Diaa
lisaruxandra
#6

Re: Windows App Is Not Responding

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lisaruxandra
Mohammed Diaa
#7

Re: Windows App Is Not Responding

Dears,
Any update regarding the above issue?
Mohammed Diaa
Niki Admin
#8

Re: Windows App Is Not Responding

Dears,
Any update regarding the above issue?

Hi,

Would you like to click this link to download AirDroid on your computer? And then open AirDroid to see if it works.

https://s3.amazonaws.com/dl.airdroid.com/20180412153432_AirDroid_Setup_no_ad_3.6.2.0_font_error_201804121502.exe

Please tell us whether it solve the problem or not.

Best Regards,
Niki
Admin
Mohammed Diaa
#9

Re: Windows App Is Not Responding


Hi,

Would you like to click this link to download AirDroid on your computer? And then open AirDroid to see if it works.

https://s3.amazonaws.com/dl.airdroid.com/20180412153432_AirDroid_Setup_no_ad_3.6.2.0_font_error_201804121502.exe

Please tell us whether it solve the problem or not.

Best Regards,

It works perfectly! Thank you for your amazing support!!
Mohammed Diaa
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