Unauthorized access!question

Thu Apr 19, 2018 12:55 pm in General

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Donna Sue
OP

Unauthorized access!

There are devices accessing my account that I haven't authorized! History shows this has hppened twice. The admin email address is incorrect, as my message won't go through. If I can't figure this out, I"m deleting this app! It's unbelievable there is no support for this app! The security issue is huge
Donna Sue
Niki Admin
#1

Re: Unauthorized access!

There are devices accessing my account that I haven't authorized! History shows this has hppened twice. The admin email address is incorrect, as my message won't go through. If I can't figure this out, I"m deleting this app! It's unbelievable there is no support for this app! The security issue is huge


Hi,

Thank you for your feedback and sorry for any inconvenience that you've experienced.

We would like to confirm with you that have you log in to other's account in your device?

If yes, other can access your device without authorized. Please make sure you have logged out properly.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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