Cannot connect to device after rebootquestion

Sun Apr 29, 2018 10:19 am in General

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Roger
#20

Re: Cannot connect to device after reboot

I am willing to discontinue with the service now. Waste of money to be a Premium customer when the service is not so good.
Roger
Niki Admin
#21

Re: Cannot connect to device after reboot

I am willing to discontinue with the service now. Waste of money to be a Premium customer when the service is not so good.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on May 7, then please forward files named by 20180507 to us.

You can send the log file to our official mailbox:support@airdroid.com

Best regards,
Niki
Admin
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