Airmirror black screen Sony Xperia

Thu May 17, 2018 12:29 am in General

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ggy5985
OP

Airmirror black screen Sony Xperia

Hi
Airmirror is working but showing black screen on my windows laptop. But the options work.
Its doing the same problem on airdroid web.

Can you help me?
ggy5985
Niki Admin
#1

Re: Airmirror black screen Sony Xperia

Hi
Airmirror is working but showing black screen on my windows laptop. But the options work.
Its doing the same problem on airdroid web.

Can you help me?
Hi,

Thank you for your feedback.

We would like to confirm with you that if you open the phone screen, is that AirMirror still black?

Best Regard,
Niki
Admin
ggy5985
#2

Re: Airmirror black screen Sony Xperia

Hi,

Thank you for your feedback.

We would like to confirm with you that if you open the phone screen, is that AirMirror still black?

Best Regard,
Yes it is. Only the mirror doing that. The "view only" option I can see the screen.
ggy5985
Niki Admin
#3

Re: Airmirror black screen Sony Xperia

Yes it is. Only the mirror doing that. The "view only" option I can see the screen.

Would you please send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on May 17, then please forward files named by 20180517 to us.

You can send the log to our official mailbox: support@airdroid.com.
Niki
Admin
ggy5985
#4

Re: Airmirror black screen Sony Xperia

Niki wrote:
Yes it is. Only the mirror doing that. The "view only" option I can see the screen.
Would you please send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on May 17, then please forward files named by 20180517 to us.

You can send the log to our official mailbox: support@airdroid.com.

Sent. Im waiting your answers.

Thank you.
ggy5985
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