web.airdroid.com

Sat Jun 09, 2018 2:11 pm in General

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gary
OP

web.airdroid.com

freezes up after typing ~ 50 chars into messages. crashes the browser pages on chrome and ff. help!
gary
Niki Admin
#1

Re: web.airdroid.com

freezes up after typing ~ 50 chars into messages. crashes the browser pages on chrome and ff. help!
Hi,

Thank you for your feedback.


Would you please help us to clarify the issues by answering the following question?
1.When did it start? Did you do anything before this happened?
2.Has this happened every time when you sign in web AirDroid?

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

If this issue showed up on Jun 9, then please forward files named by 20180609 to us.

You can send the log file to our official mailbox: support@airdroid.com.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
fizakhan1
#2

Re: web.airdroid.com

thank you the one who replied got an eanswer
Heena Khan
fizakhan1
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