[Help & FAQ] AirDroid Web - Camera

Fri Sep 11, 2015 7:22 am in FAQ

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Tienngo81
#30

Re: [Help & FAQ] AirDroid Web - Camera

Ahmed Turk wrote:Hello when I try to enter the camera attached letter appear in the image note that the internet service is very good and connected to the ather device airdroid last and works well. what is the solution ?Image
Tienngo81
Kjell
#31

Re: [Help & FAQ] AirDroid Web - Camera

I have the same problem. The message about "Connection interrupted" in the right corner is presented when the connection process has ended due to time out.
Kjell
sharonbeller
#32

Re: [Help & FAQ] AirDroid Web - Camera

same problem
sharonbeller
Niki Admin
#33

Re: [Help & FAQ] AirDroid Web - Camera

same problem

Hi,

Thank you for your feedback.

Would you please tell us more details of your question?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
update
#34

Re: [Help & FAQ] AirDroid Web - Camera

Its very difficult to access Galaxy Note 8 Camera...
Failed to launch camera error.
BUt there is no problem to access call logs, files and Picture
I already check again...all permission already allowed including to camera.

Previously using galaxy J7 Prime no problems shown above
Using same 3G mobile connections and Android 7 version

Kindly please help to solve.
Thanks.
update
Niki Admin
#35

Re: [Help & FAQ] AirDroid Web - Camera

Its very difficult to access Galaxy Note 8 Camera...
Failed to launch camera error.
BUt there is no problem to access call logs, files and Picture
I already check again...all permission already allowed including to camera.

Previously using galaxy J7 Prime no problems shown above
Using same 3G mobile connections and Android 7 version

Kindly please help to solve.
Thanks.

Hi,

Thank you for your feedback.

We would like to confirm with you that can you use galaxy J7 to access Camera?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
update
#36

Re: [Help & FAQ] AirDroid Web - Camera

Hi,

Thank you for your feedback.

We would like to confirm with you that can you use galaxy J7 to access Camera?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,
and also Its very fast to acccess screenshot.. on Note 8...but for camera its always failed to launch camera..please check or enable camera permission.
I am using Chrome...I dont know why I cannot upload my screen captured.

I am still compare with my previous J7 Prime...on J7Prime its smooth to access camera..
Please help to check again.


I try again, there is no problem with 3G connection when accessing Screenshoot more than 10 minutes.
But when I try to access Camera...keep loading and Failed to launch camera errror shown, and after after that 3G mobile connection will be interrupted.
So I assumed that, there is no issue with 3G mobile connection, because I can access Screnshoot more than 10 minutes without problems.
is there any effect due to note 8 has 2 cameras on the back?
Please advise.
Thanks.
update
Niki Admin
#37

Re: [Help & FAQ] AirDroid Web - Camera

and also Its very fast to acccess screenshot.. on Note 8...but for camera its always failed to launch camera..please check or enable camera permission.
I am using Chrome...I dont know why I cannot upload my screen captured.

I am still compare with my previous J7 Prime...on J7Prime its smooth to access camera..
Please help to check again.

Thank you for your prompt reply.

We've got our tech team looking into this issue.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
Here are two way you can write a feedback to us:
1. on AirDroid desktop client: find “Feedback” on the menu bar on the left.



2.On AirDroid Android : open AirDroid on your phone >Tools > Feedback.



Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
update
#38

Re: [Help & FAQ] AirDroid Web - Camera

Thank you for your prompt reply.

We've got our tech team looking into this issue.

Would you please send us your log file of your phone so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
Here are two way you can write a feedback to us:
1. on AirDroid desktop client: find “Feedback” on the menu bar on the left.



2.On AirDroid Android : open AirDroid on your phone >Tools > Feedback.



Feel free to let us know if you need further help.

Best Regards,
Ok noted, I will try again to share the Feedback tools.
Thanks.




Hello Niki,

I already sent you the feedback logs.
can you please check again.
today sometimes I can access back camera with smoothly, but always take too slow when access or switch to front camera.
Kindly please check again.
Thanks.
update
Wi-Fi
#39

Re: [Help & FAQ] AirDroid Web - Camera

Hello Niki,
I also had problems with turning on the camera via the Web Interface.
There is a process of endless loading of the image from the camera. Device Tablet Lenovo TAB 2. Android 5.0.1. The other elements of the interface work fine, except for the tool "Screenshot". It sometimes also hangs when connected (rarely). Two weeks ago everything worked perfectly, but now there are constant problems.
I am a premium user.
Wi-Fi
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