[Help & FAQ] Failed to connect to device?

Mon Jul 20, 2015 7:45 am in FAQ

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simone sandier
#260

Re: [Help & FAQ] Failed to connect to device?

salut
simone sandier
maci
#261

Re: [Help & FAQ] Failed to connect to device?

nunca mais conseguir conequitar em minha conta oque esta acontecendo
maci
Niki Admin
#262

Re: [Help & FAQ] Failed to connect to device?

nunca mais conseguir conequitar em minha conta oque esta acontecendo


Hi,

Thank you for your email.

Is there anything we can do for you?

Would you please tell us more details of your question?

It would be helpful if you could send us a screenshot of the error page.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
jpdbaat
#263

Re: [Help & FAQ] Failed to connect to device?

Sida.AirDroid wrote:If you failed to build the connection between your Android and computer, please try these steps:
1. Check the network connection of your device
2. Unlock or awake your device
3. Initiate AirDroid on your device

And reconnect.



If it fails again and you are sure the device and the computer are connected to the same network, you may try AirDroid Web Lite to connect by visit the IP address shown in AirDroid on your device.

Still have problems?
​- If you don't know why, we have a diagnose team to do it for you, check it out here.
- If you do know the reason, follow the link(s) below, you can find the settings according to your need.
Disconnection caused by Doze mode (esp. Android version 6.0 and above)
Power saving mode causes disconnected of AirDroid
Failed to connect to AirDroid after restart


Note:
1. If you have connected your device to 2G/3G/4G network, the network will be disconnected when you receive an inbond-call. Thus the connection between your device and PC/laptop will be interrupted. You may connect your device to WiFi network and try again.
2. If you're using AirDroid Win/Mac, the connection will be interrupted when the computer goes sleep. AirDroid will restore the connection automatically when the computer connects to network again.

You know I give up. On my mac desktop I cannot sign in anymore, failure. However I can sign in on webairdroid without any problem.
Then I want to connect to my Huawei MT10 and the system says cannot connect. (Although on the same network). One month ago airdroid was working excellent (never used the web version). Suddenly failure with logging in. I wait one year, I am sure Google by that time will have an updated version with less problems. If not iphone is my solution.
jpdbaat
Niki Admin
#264

Re: [Help & FAQ] Failed to connect to device?


You know I give up. On my mac desktop I cannot sign in anymore, failure. However I can sign in on webairdroid without any problem.
Then I want to connect to my Huawei MT10 and the system says cannot connect. (Although on the same network). One month ago airdroid was working excellent (never used the web version). Suddenly failure with logging in. I wait one year, I am sure Google by that time will have an updated version with less problems. If not iphone is my solution.

Hi,

Thank you for your feedback.

Sorry for any inconvenience that you've experienced.

Would you please send us your log file of your phone so that our developers can check the issue for you?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Mac:
/Users/name/Library/Application Support/AirDroid/Logs

If this issue showed up on Mar 2, then please forward files named by 20180302 to us.

Best Regards,
Niki
Admin
Matheus Breno
#265

Re: [Help & FAQ] Failed to connect to device?

If you failed to build the connection between your Android and computer, please try these steps:
1. Check the network connection of your device
2. Unlock or awake your device
3. Initiate AirDroid on your device

And reconnect.



If it fails again and you are sure the device and the computer are connected to the same network, you may try AirDroid Web Lite to connect by visit the IP address shown in AirDroid on your device.

Still have problems?
​- If you don't know why, we have a diagnose team to do it for you, check it out here.
- If you do know the reason, follow the link(s) below, you can find the settings according to your need.
Disconnection caused by Doze mode (esp. Android version 6.0 and above)
Power saving mode causes disconnected of AirDroid
Failed to connect to AirDroid after restart


Note:
1. If you have connected your device to 2G/3G/4G network, the network will be disconnected when you receive an inbond-call. Thus the connection between your device and PC/laptop will be interrupted. You may connect your device to WiFi network and try again.
2. If you're using AirDroid Win/Mac, the connection will be interrupted when the computer goes sleep. AirDroid will restore the connection automatically when the computer connects to network again.

Even after all steps, it didn't connected. I can't use local network. QR Code doesn't even load. Was considering going premium, not anymore.
Matheus Breno
alam hussain
#266

Re: [Help & FAQ] Failed to connect to device?

Sida.AirDroid wrote:If you failed to build the connection between your Android and computer, please try these steps:
1. Check the network connection of your device
2. Unlock or awake your device
3. Initiate AirDroid on your device

And reconnect.



If it fails again and you are sure the device and the computer are connected to the same network, you may try AirDroid Web Lite to connect by visit the IP address shown in AirDroid on your device.

Still have problems?
​- If you don't know why, we have a diagnose team to do it for you, check it out here.
- If you do know the reason, follow the link(s) below, you can find the settings according to your need.
Disconnection caused by Doze mode (esp. Android version 6.0 and above)
Power saving mode causes disconnected of AirDroid
Failed to connect to AirDroid after restart


Note:
1. If you have connected your device to 2G/3G/4G network, the network will be disconnected when you receive an inbond-call. Thus the connection between your device and PC/laptop will be interrupted. You may connect your device to WiFi network and try again.
2. If you're using AirDroid Win/Mac, the connection will be interrupted when the computer goes sleep. AirDroid will restore the connection automatically when the computer connects to network again.
alam hussain
Niki Admin
#267

Re: [Help & FAQ] Failed to connect to device?


Even after all steps, it didn't connected. I can't use local network. QR Code doesn't even load. Was considering going premium, not anymore.
Hi,

Thank you for your feedback.

We would like to confirm with you that whether Airdroid running on your device when you
sign in Airdroid web?

When you sign in web Airdroid you should make sure that Airdroid is keeping running on the background, because sometimes it will killed by the phone's process.

So, would you like to restart Airdroid on your device again to see if it works?

You can also go to phone setting to make a set that allow AirDroid keeping running on the background.



Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
Andeson
#268

Re: [Help & FAQ] Failed to connect to device?

Eu não consigo usar o AirMirror, no modo Non-Root, o celular está conectado via USB e a Depuração USB está ativa, mas o AirDroid não reconhece meu celular.
Andeson
Niki Admin
#269

Re: [Help & FAQ] Failed to connect to device?

Eu não consigo usar o AirMirror, no modo Non-Root, o celular está conectado via USB e a Depuração USB está ativa, mas o AirDroid não reconhece meu celular.

Hi,

Thank you for your email.

Would you like to write a feedback to us for a further check:

Steps: open AirDroid on your phone > Tools > Feedback.




Make sure to turn on "Attach error logs" so our developers(yes, the tech guys) can check the issue for you.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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