Diagnostic Tool

Wed Jul 20, 2016 8:15 am in FAQ

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fitria
#30

Re: Diagnostic Tool

why i cant connect to my cellphone?
fitria
mr zeck
#31

Re: Diagnostic Tool

Saya telah mendaftarkan perangkat yg saya aktifkan buat airdroid.
Tp mengapa saya tdk bisa melihat sms masuk dan keluar.
Begitu juga dgn tlpn masuk dan keluar.
Hp yg saya daftarkan samsung gt e 1272.
Dengan no +6281360750000
mr zeck
Mp
#32

Re: Diagnostic Tool

Hi- I am unable to connect via 3g/4g- I always have been able to but not in the last couple of weeks. Please help.
Mp
albert
#33

Re: Diagnostic Tool

tetap tidak bisa terhubung
albert
albert
#34

Re: Diagnostic Tool

kenapa yah..........?
albert
ZUBIA
#35

Re: Diagnostic Tool

Weiyi+Song wrote:
lillian wrote:Local connection works fine but remote connection fails? Try our connection diagnostic tool!

Here is how:
Open AirDroid app on your device, tap the overflow icon, go to Help > How to get more help? > Connection Diagnostic Tool, and tap here to diagnose:



Once you are in here, you should see page as below.



1. Tap Start Test. We will run a test for you.If you have got the result showing “Everything is all right” but you still have problem with connecting AirDroid, try the next step.
2. Tap Resign Url. And try reconnect.
3. If all of above don't work for you, tap Show Info > Report to report your device and network info to AirDroid Team, and we will take care of it and get back to you asap!

ZUBIA
Niki Admin
#36

Re: Diagnostic Tool

tetap tidak bisa terhubung
Hi,

Thank you for your feedback.

We would like to confirm with you that whether Airdroid running on your device when you sign in Airdroid web?

When you sign in web Airdroid you should make sure that Airdroid is keeping running on the background, because sometimes it will killed by the phone's process.

So, would you like to restart Airdroid on your device again to see if it works?

You can go to phone setting to make a set to keep AirDroid running on your phone.

For instant, allow AirDroid to autostart in your device, adjust power saving mode to prevent AirDroid killed by phone process and make sure always having a WLAN connection.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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