[Help & FAQ] Failed to connect to device?

Mon Jul 20, 2015 7:45 am in FAQ

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Sida.AirDroid Admin
OP

[Help & FAQ] Failed to connect to device?

If you failed to build the connection between your Android and computer, please try these steps:
1. Check the network connection of your device
2. Unlock or awake your device
3. Initiate AirDroid on your device

And reconnect.



If it fails again and you are sure the device and the computer are connected to the same network, you may try AirDroid Web Lite to connect by visit the IP address shown in AirDroid on your device.

Still have problems?
​- If you don't know why, we have a diagnose team to do it for you, check it out here.
- If you do know the reason, follow the link(s) below, you can find the settings according to your need.
Disconnection caused by Doze mode (esp. Android version 6.0 and above)
Power saving mode causes disconnected of AirDroid
Failed to connect to AirDroid after restart


Note:
1. If you have connected your device to 2G/3G/4G network, the network will be disconnected when you receive an inbond-call. Thus the connection between your device and PC/laptop will be interrupted. You may connect your device to WiFi network and try again.
2. If you're using AirDroid Win/Mac, the connection will be interrupted when the computer goes sleep. AirDroid will restore the connection automatically when the computer connects to network again.
10 people like this post.
Sida.AirDroid
Admin
Adriana
#1

Re: [Help & FAQ] Failed to connect to device?

não consigo me conectar ... a mais de 12 horas
4 people like this post.
Adriana
Nazarena Ortega
#2

Re: [Help & FAQ] Failed to connect to device?

sigo sin poder conectarme!!
3 people like this post.
Nazarena Ortega
MArcos Silva
#3

Re: [Help & FAQ] Failed to connect to device?

Estou com o mesmo problema, so consigo conectar se tiver na mesma rede do aparelho
4 people like this post.
MArcos Silva
Android
#4

Re: [Help & FAQ] Failed to connect to device?

I can't connect a device in other Wifi Network only in the same since yesterday. What's the problem with the web.airdroid.com? This 3 users above have the same problem.
12 people like this post.
Android
Thenthin
#5

Re: [Help & FAQ] Failed to connect to device?

Não consigo me conectar tbm, desde ontem...
o que aconteceu com o site???
3 people like this post.
Thenthin
Coffee Admin
#6

Re: [Help & FAQ] Failed to connect to device?

Não consigo me conectar tbm, desde ontem...
o que aconteceu com o site???

Can you send us some screenshots?
4 people like this post.
Coffee
Admin
Thenthin
#7

Re: [Help & FAQ] Failed to connect to device?

No airdroid.web aparece isso:


e pelo celular realizando o procedimento dado acima, aparecem as seguintes informações:
















4 people like this post.
Thenthin
lgvilelaweb
#8

Re: [Help & FAQ] Failed to connect to device?

Ola, não consigo conectar utilizando a rede movel. Mesmo com a conta Premium.
Oque posso fazer?
5 people like this post.
lgvilelaweb
Android
#9

Re: [Help & FAQ] Failed to connect to device?

The web.airdroid.com only connect a device in other network at a 1:00 AM until 8:00 AM since 13/10/2015. It1s not a local problem because there several users reporting the same problem.
14 people like this post.
Android
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