[Help & FAQ] How to report the issue or suggestions with AirDroid on computer?

Thu Dec 15, 2016 12:08 pm in FAQ

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Lillian Admin
OP

[Help & FAQ] How to report the issue or suggestions with AirDroid on computer?

By using “Feedback” here, we will be able to prioritise the issue for you. We highly encourage you to report the issue or feedback via “Feedback” in AirDroid with simple steps!

Having trouble using AirDroid device instead? Check out how to report issues here.

Here’s how to write a feedback on AirDroid PC client:First, find “Feedback” on the menu bar on the left.



If you have any problems when using AirDroid, please select “report a bug” as the feedback type, while please select “A suggestion” if you have any suggestions! Tips on reporting effective feedback:
  1. Double check your email to make sure you get the solution
  2. Accurate categorise your feedback type
  3. Description: this is the most important part, clearly state the situation when the issue happens including
    • the specific details of the problem
    • the steps you have made when the issue happens
    • the error message(Error number?)
    • a screenshot of the issue
4. Make sure to tick the box next to “Attach error logs” so our developers(yes, the tech guys) can check the issue for you.

Tt would help us to gather the troubleshoot with more details (there’s no personal data collected), and we shall be able to prioritize your request.



How to report the issue or suggestions with AirDroid mobiles?
Lillian
Admin
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