[Help & FAQ] How to report the issue or suggestions with AirDroid on the mobiles?

Thu Dec 15, 2016 12:15 pm in FAQ

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OP

[Help & FAQ] How to report the issue or suggestions with AirDroid on the mobiles?

AirDroid 4.0 now allows you to write a feedback directly from AirDroid on your device!

Having trouble using AirDroid PC client instead? Check out how to report issues here.

With this new feature, we will be able to able to prioritise the issue for you. We highly encourage you to report the issue or feedback via “Feedback” in AirDroid with simple steps!

Here’s how to write a feedback on Android AirDroid:

Steps: open AirDroid on your phone-->Me--> Settings-->About--> Feedback.

If you have any problems when using AirDroid, please select “report a bug” as the feedback type, while please select “A suggestion” if you have any suggestions!

Tips on reporting effective feedback:
  1. Double check your email to make sure you get the solution
  2. Accurate categorise your feedback type
  3. Description: this is the most important part, clearly state the situation when the issue happens including
    • the specific details of the problem
    • the steps you have made when the issue happens
    • the error message(Error number?)
    • a screenshot of the issue
4. Make sure to turn on “Attach error logs” so our developers(yes, the tech guys) can check the issue for you.

How to find “Feedback” feature on your phone?
  1. AirDroid on your phone-->Me-->Settings


2. Click “About”



3. Click “Feedback”


4. Turn on “Attach error logs”



How to report the issue or suggestions with AirDroid PC client?
habibur rahman likes this post.
Lillian
Admin
#1

Re: [Help & FAQ] How to report the issue or suggestions with AirDroid on the mobiles?

after click on the airmirror it is showing that device authorization and it s not finding my phone
chidu
#2

Re: [Help & FAQ] How to report the issue or suggestions with AirDroid on the mobiles?

after click on the airmirror it is showing that device authorization and it s not finding my phone
acc
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