Failed to connect to the server (-10000)

Thu Dec 04, 2014 9:18 am in AirDroid Win

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luisrvaldez
#20

Title

Me too
luisrvaldez

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DavidaWedd
#21

Title

Im having trouble logging in on my desktop. error message (-10000)
DavidaWedd

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NGolding
#22

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Wow December 24th and still down?
NGolding

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rumos
#24

Title

Also having this error, thought air droid was a good idea. til i tried to login. at this stage seems to be a idea not a reality.
tried port forwarding. to no avail.....
is this worth persisting with or a waste of time?
rumos

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rumos
#25

Title

screen shot attached if anyone has ideas
rumos

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headselect2
#26

Title

If you get -10000 error code on AirDroid Windows/Mac,



1. Use IE browser (IE for Windows users, and Safari for Mac users) to run this links: https://id3.airdroid.com/p14/user/signin or https://id3.airdroid.com/p14/user/autosignin


The result should be something like this: https://id3.airdroid.com/p14/user/signin

{"code":"-1","msg":"Authorization failed"}or https://id3.airdroid.com/p14/user/autosignin{"code":"-4","msg":"Token invalid"}

2. If you can open the link normally, then you need to try to sign in again. If you still encounter sign in failure all the time, you have to check if AirDroid is blocked by your firewall. If you turn off your firewall, and you still cannot sign in, please leave your comment and let us know.

If you cannot open the link properly, first, you need to check if your IE browser is using proxy or not. Turn off your proxy, and try to sign in again. Second, if you are using VPN, turn off your VPN and try to sign in again.



If you have 404, 500, or 502 error codes opening above link, please leave a comment attach your logs.

How to find AirDroid logs?

Windows: C:\Program Files\AirDroid\Exception

Mac: Click Finder--Click Go--Press Alt until Library shows--Click Library

Image
headselect2

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CourteousCrook
#27

Title

I am having the same problem (-10000).Pls refer to the log attached. Thank you.
CourteousCrook

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CourteousCrook
#28

Title

I am behind Proxy at work. Could it be the cause of the problem?
CourteousCrook

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NgocLouis
#29

Title

still not working for me
NgocLouis
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