Failed to connect to the server (-21000)

Thu Dec 18, 2014 3:31 am in AirDroid Win

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ErrolHamli
#10

Title

ErrolHamli
ErrolHamli
#11

Title

same problem!
windows 7
ErrolHamli
MindaFlore
#12

Title

same problem, using windows application.web.android.com login works.
MindaFlore
LVHAlfons
#13

Title

Thank you all for your patience and support for AirDroid and we are deeply sorry for any inconvenience this may have caused for all of you.


Most of the errors happen because of unstable network environment or temporary server connection failure. Usually, tying to sign in again could solve the issue.


More details of the error code: http://help.airdroid.com/customer/porta ... code-mean-


And we are keep working on improving the stability of AirDroid Windows/Mac, you can expect a better AirDroid in the future updates :)


You can try web.airdroid.com, it should be working well.


Thanks again!
LVHAlfons
wwwhershcom
#14

Title

I have the same Problem :(
Is there any way to fix it?
wwwhershcom
jandrew77
#15

Failed to connect to the server (-21000)

Hi,

http://push.airdroid.com:8098/session/get?_t=0079cb74fb9049ea9be3adea61516d51
System.Net.WebException: Timeout dell'operazione.



I suppose that the problem is related to the use of non-standard ports (:8098),
in many companies other than standard ports are closed



A.
jandrew77
Marcel2880
#16

Title

Same here, but looks like it's ok @home with my macbook (nok at the office with my dell behind a proxy), so it might not just be a server issue, is it ?
Marcel2880
ReubenRgt
#17

Title

Hi all,any news about this issue,how long I was on trial gift everything work fine on pc and phones now when I buy it for a month to see if I have to buy a year subscription start problems on windows can't log on in software I get only Failed to connect to the server -21000 at any time.Even web remote same time get stuck on phones.Now question is to buy or don't buy a year premium??????????????? May by fixed this problems?
ReubenRgt
LVHAlfons
#18

Title

If you get -21000 error code on AirDroid Windows/Mac,

1. Please use IE browser (IE for Windows users, and Safari for Mac users) to open the following link: http://push.airdroid.com:8098/session/get
The result should be something like this: {"data":{"data":"b8aa1abc89c624e3b3af"},"ret":0}

2. If you can open the link normally, then you need to try to sign in again. If you still encounter sign in failure all the time, you have to check if AirDroid is blocked by your firewall. If you turn off your firewall, and you still cannot sign in, please leave your comment and let us know.

If you cannot open the link properly, first, you need to check if your IE browser is using proxy or not. Turn off your proxy, and try to sign in again. Second, if you are using VPN, turn off your VPN and try to sign in again.



If you have 404, 500, or 502 error codes opening above link, please leave a comment attach your logs.

How to find AirDroid logs?

Windows: C:\Program Files\AirDroid\Exception

Mac: Click Finder--Click Go--Press Alt until Library shows--Click Library

Image


More details of other error codes: http://forum.airdroid.com/discussion/14 ... red#latest
LVHAlfons
LVHAlfons
#19

Title

@mariusbme,
Did you change any settings? Does sign in again work?

We are working hard improving the stability of AirDroid Windows/Mac, you can expect to enjoy a better AirDroid in the future. Thanks for your patience and support for AirDroid :)
LVHAlfons
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