new device not associated with accountquestion

Tue Apr 28, 2015 10:53 pm in AirDroid Win

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jc lamb
OP

new device not associated with account

Hi

I got a new android phone.
I have successfully removed the old device from my account but i cant seem to get the new device to permanently associate with my account.
I can use it by scanning the barcode or logging into the IP address of the phoine but when i return, it is not there.

I tried to use this help page without louck

http://help.airdroid.com/customer/portal/articles/1386383-multiple-device-support

I have v3.1.0 on my phone and i have both web and airdroid v3.1.0 on my computer 
Computer is fully patched windows 8.1
phone is HTC one m9 running android 5.0.2 and HTC sense 7.0

Any help?
Thanks
Jeff
jc lamb
Coffee Admin
#1

Re: new device not associated with account

Hi Jeff,

Did you sign in with the same AirDroid account on both your new phone and AirDroid web/Win? If you've done everything right but still got this error message, please send us some screenshots :)
Coffee
Admin
jc lamb
#2

Re: new device not associated with account

i am using the same account on all locations.
I have attached relevant screenshots.
if you need more, please advise
Thanks Jeff

 
jc lamb
Coffee Admin
#3

Re: new device not associated with account

Ah, you don't use the same account on your Android and computer/Web: iam@jefflanb.ca and iam@jefflamb.ca. 

Check again :)
Coffee
Admin
jc lamb
#4

Re: new device not associated with account

Coffee wrote:Ah, you don't use the same account on your Android and computer/Web: iam@jefflanb.ca and iam@jefflamb.ca. 

Check again :)

WOW - now that is really embarassing Image
I cant spell my own name 

thank you, it all makes sense now
jc lamb
t112
#5

Re: new device not associated with account

WOW - now that is really embarassing Image
I cant spell my own name 

thank you, it all makes sense now 

Image
t112
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