Failed to connect to the server (No error code)

Wed Jun 03, 2015 2:49 pm in AirDroid Win

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Alphi Alfonso
OP

Failed to connect to the server (No error code)

Hi,
It seems that I'm unable to connect to the server. No error code was stated.
Please advise me in solving the problem

Thanks.
Alphi Alfonso
Coffee Admin
#1

Re: Failed to connect to the server (No error code)

Hi,
It seems that I'm unable to connect to the server. No error code was stated.
Please advise me in solving the problem

Thanks. 

Don't get any error message? Can you attach a screenshot of where AirDroid get stuck? 
Coffee
Admin
Alphi Alfonso
#2

Re: Failed to connect to the server (No error code)

Thanks for the follow up.
Attachments
airdroid prob.jpg
Alphi Alfonso
Coffee Admin
#3

Re: Failed to connect to the server (No error code)

Thanks for the follow up.AttachmentsImage
Thanks for the follow up.AttachmentsImage



Please try again now. We've made some fixes.

If the issue still remains, please attach the logs and exceptions here to help us troubleshoot (pls attach it as a zip file). Thanks.

How to get the logs
Win: Right click on AirDroid icon > select open file location > logs and exception.

Mac: Create a file named log.dll in application support/airdroid/ Open AirDroid and log in. And then Click Finder > click Go > Press Alt until Library shows > Click Library.
Coffee
Admin
Alphi Alfonso
#4

Re: Failed to connect to the server (No error code)

Problem solve. Thanks! Image
Alphi Alfonso
Rick Katribe
#5

Re: Failed to connect to the server (No error code)

I'm getting the exact same error now. His screen shot looks like mine. I can access the Airdroid web site fine. Any clues?
Rick Katribe
Biggi Cremer
#6

Re: Failed to connect to the server (No error code)

Rick Katribe wrote:I'm getting the exact same error now. His screen shot looks like mine. I can access the Airdroid web site fine. Any clues?

I have the same problem a few days ago.
Biggi Cremer
AirDroid_Coffee
#7

Re: Failed to connect to the server (No error code)

Hi, anyone has this issue (Failed to connect to the server), please attach the logs and exceptions here to help us troubleshoot (pls attach it as a zip file). Thanks.

How to get the logs
Win: Right click on AirDroid icon > select open file location > logs and exception.

Mac: Create a file named log.dll in application support/airdroid/ Open AirDroid and log in. And then Click Finder > click Go > Press Alt until Library shows > Click Library.
AirDroid_Coffee
AirDroid_Coffee
#8

Re: Failed to connect to the server (No error code)

Problem solve. Thanks! Image

Hi, would you please tell me how you solve the problem? Thanks
AirDroid_Coffee
Gh0ce
#9

Re: Failed to connect to the server (No error code)

coffee wrote:
Problem solve. Thanks! Image

Hi, would you please tell me how you solve the problem? Thanks

I actually was having the exact same issue. I believe in my case though it was my corporate firewall blocking me. I uninstalled the app as I was fairly confident that it was a firewall related issue and I cannot resolve that. Will test it out again on my home computer once I get internet (saturday).
In the logs folder, the only file that exists is a dll and when I go to attach it, I am told "the extension dll is not allowed".
Gh0ce
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