Failed to connect to the server (No error code)

Hi,
It seems that I'm unable to connect to the server. No error code was stated.
Please advise me in solving the problem

Thanks.

Hi,
It seems that I'm unable to connect to the server. No error code was stated.
Please advise me in solving the problem

Thanks. 

Don't get any error message? Can you attach a screenshot of where AirDroid get stuck? 

Thanks for the follow up.

Thanks for the follow up.Attachments

Thanks for the follow up.Attachments

Please try again now. We've made some fixes.

If the issue still remains, please attach the logs and exceptions here to help us troubleshoot (pls attach it as a zip file). Thanks.

How to get the logs
Win: Right click on AirDroid icon > select open file location > logs and exception.

Mac: Create a file named log.dll in application support/airdroid/ Open AirDroid and log in. And then Click Finder > click Go > Press Alt until Library shows > Click Library.

Problem solve. Thanks!

I'm getting the exact same error now. His screen shot looks like mine. I can access the Airdroid web site fine. Any clues?

Rick Katribe wrote:I'm getting the exact same error now. His screen shot looks like mine. I can access the Airdroid web site fine. Any clues?

I have the same problem a few days ago.

Hi, anyone has this issue (Failed to connect to the server), please attach the logs and exceptions here to help us troubleshoot (pls attach it as a zip file). Thanks.

How to get the logs
Win: Right click on AirDroid icon > select open file location > logs and exception.

Mac: Create a file named log.dll in application support/airdroid/ Open AirDroid and log in. And then Click Finder > click Go > Press Alt until Library shows > Click Library.

Problem solve. Thanks!

Hi, would you please tell me how you solve the problem? Thanks

coffee wrote:

Problem solve. Thanks!

Hi, would you please tell me how you solve the problem? Thanks

I actually was having the exact same issue. I believe in my case though it was my corporate firewall blocking me. I uninstalled the app as I was fairly confident that it was a firewall related issue and I cannot resolve that. Will test it out again on my home computer once I get internet (saturday).
In the logs folder, the only file that exists is a dll and when I go to attach it, I am told "the extension dll is not allowed".