Failed to connect to the server (-30000)question

Thu Jun 04, 2015 2:41 pm in AirDroid Win

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Ihsan Helmi Faisal
OP

Failed to connect to the server (-30000)

Two days ago until now, I cannot sign in Airdroid in Windows 8.1 Pro.
Is there any problem in the server?
Ihsan Helmi Faisal
Coffee Admin
#1

Re: Failed to connect to the server (-30000)

Two days ago until now, I cannot sign in Airdroid in Windows 8.1 Pro.
Is there any problem in the server?

Thanks for the feedback. We've made some fixes on -30000. Would you please try again now?

If the issue still remains, please send the logs and exceptions to support@airdroid.com to help us troubleshoot (pls also attach the link of this thread). Thanks.

How to get the logs
Win: Right click on AirDroid icon > select open file location > logs and exception.

Mac: Create a file named log.dll in application support/airdroid/ Open AirDroid and log in. And then Click Finder > click Go > Press Alt until Library shows > Click Library.
Coffee
Admin
jmcastaneda
#2

Re: Failed to connect to the server (-30000)

i have the same problem "cannot connect to the server", how i fix it?
jmcastaneda
Coffee Admin
#3

Re: Failed to connect to the server (-30000)

i have the same problem "cannot connect to the server", how i fix it?

Please send the logs and exceptions to support@airdroid.com to help us troubleshoot (pls also attach the link of this thread). Thanks.
Coffee
Admin
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