via the Internet from a different network is not working

Thu Sep 03, 2015 6:14 pm in AirDroid Win

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RoydenGOD
OP

via the Internet from a different network is not working

I have 2 devices work when connected to the same network.
When trying to access via the Internet from a different network is not working.
We need to open a port on the router?
RoydenGOD
evn
#1

Re: via the Internet from a different network is not working

I'm also facing the same problem when connecting using a 3G/4G connection between different devices. Is there any configuration setting that needs to be done?
evn
Coffee Admin
#2

Re: via the Internet from a different network is not working

@roydengod

Any error message? You mean you can't connect at all? Or you can't build the connection when the phone is connected to specific network environment?

@evn
Can't build the connection when your phone's using 3G/4G? Any error message?
Coffee
Admin
evn
#3

Re: via the Internet from a different network is not working

Hi,
The account settings option in the airdroid application of the android phone indicates that I'm logged in. (No error messages). However, when I log into my user center, I do not see the device listed under 'My Devices'. The same action was repeated with another android smartphone and I can see the device listed in my user center.
evn
Coffee Admin
#4

Re: via the Internet from a different network is not working

Hi,
The account settings option in the airdroid application of the android phone indicates that I'm logged in. (No error messages). However, when I log into my user center, I do not see the device listed under 'My Devices'. The same action was repeated with another android smartphone and I can see the device listed in my user center.

Can you attach the screenshot of user center in AirDroid app and AirDroid Win/Mac? Should it be possible that you used different accounts?
Coffee
Admin
RoydenGOD
#5

Re: via the Internet from a different network is not working

@roydengod

Any error message? You mean you can't connect at all? Or you can't build the connection when the phone is connected to specific network environment?

@evn
Can't build the connection when your phone's using 3G/4G? Any error message?

RoydenGOD
RoydenGOD
#6

Re: via the Internet from a different network is not working

if I have to open ports on the router should be these ????
httpPort: 8888
sslPort 8890
filePort 8765
wsPort 8889
RoydenGOD
Coffee Admin
#7

Re: via the Internet from a different network is not working

if I have to open ports on the router should be these ????
httpPort: 8888
sslPort 8890
filePort 8765
wsPort 8889


​Resign Url and try again. You can find more here: [Help & FAQ] Failed to Connect to Device?
Coffee
Admin
Thenthin
#8

Re: via the Internet from a different network is not working

Mr. Coffee, here are the data from my phone...
Attachments
cel.zip
(433.11 KB) Downloaded 57 times
Thenthin
RoydenGOD
#9

Re: via the Internet from a different network is not working

I did it.
a cell performed tasks.
out message "Done".
but still does not connect ...
think it should be by the router, closed ports
RoydenGOD
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