Notification with Non English character cannot display correctly

Thu Nov 10, 2016 5:29 am in AirDroid Win

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OP

Notification with Non English character cannot display correctly

Whenever there are non English characters inside a notifications from the phone, the pop up window in the task bar only shown them as blank squares

Samson
#1

Re: Notification with Non English character cannot display correctly

Whenever there are non English characters inside a notifications from the phone, the pop up window in the task bar only shown them as blank squares


Hi, Our developers are looking into the issue.

Would you please clarify the following issue for troubleshooting?

1 Do all the notifications have this issue?
2 Can you see the notification properly on the notification menu bar?
2 Does the same issue appear on web.airdroid.com? Would you please check if it works properly on web.airdroid.com?
3 Would you mind telling us the content of the notification? No offense and we just want to confirm the issue

Looking forward to your reply.
Lillian
Admin
#2

Re: Notification with Non English character cannot display correctly

Hi, Our developers are looking into the issue.

Would you please clarify the following issue for troubleshooting?

1 Do all the notifications have this issue?
2 Can you see the notification properly on the notification menu bar?
2 Does the same issue appear on web.airdroid.com? Would you please check if it works properly on web.airdroid.com?
3 Would you mind telling us the content of the notification? No offense and we just want to confirm the issue

Looking forward to your reply.
1 Yes
2 Yes, can see properly on the notification menu bar, however, as you can see from the below screen, App's name with Non English name also unable to display correctly on the left column...





3 Regarding web.airdroid.com, I don't know as I cannot see notification from there
4 You can see the notification contents from the above screen shoot, they are Japanese but same problem with Chinese characters.
Samson
#3

Re: Notification with Non English character cannot display correctly

1 Yes
2 Yes, can see properly on the notification menu bar, however, as you can see from the below screen, App's name with Non English name also unable to display correctly on the left column...


[sizeimg=100%xauto]http://forums.airdroid.com/files/images/AirDroid_2016-11-11_15-17-35.png[/sizeimg]


3 Regarding web.airdroid.com, I don't know as I cannot see notification from there
4 You can see the notification contents from the above screen shoot, they are Japanese but same problem with Chinese characters.

Hi, Thank you for clarifying the issue.

Would you please send us log files on your PC and phone for troubleshooting the issue?

You can find the log file here:
PC: C:\Users\admin\Documents\AirDroid\logs
Mac:
/Users/name/Library/Application Support/AirDroid/Logs
Phone:
SD card/Android/data/com.sand.airdroid/files/main.log

Or you can send it to support@airdroid.com with details of your problem
Lillian
Admin
#4

Re: Notification with Non English character cannot display correctly

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#5

Re: Notification with Non English character cannot display correctly

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#6

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#7

Re: Notification with Non English character cannot display correctly

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#8

Re: Notification with Non English character cannot display correctly

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#9

Re: Notification with Non English character cannot display correctly

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