Desktop client forgetting PW

Tue Mar 07, 2017 9:34 am in AirDroid Win

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Sacke
OP

Desktop client forgetting PW

Since a time back (some weeks), each time the client fails to login it asks for the password. This is getting very annoying to me, and I would like to get it fixed somehow.

Please advice!

/S
Sacke
Lillian Admin
#1

Re: Desktop client forgetting PW

Since a time back (some weeks), each time the client fails to login it asks for the password. This is getting very annoying to me, and I would like to get it fixed somehow.

Please advice!

/S

Hi Sack, do you click the box next to "Stay signed in" on the login page?
Lillian
Admin
Sacke
#2

Re: Desktop client forgetting PW

Yes I have ( I know you had to ask :P )
Sacke
orx
#3

Re: Desktop client forgetting PW

Lillian likes this post.
orx
Lillian Admin
#4

Re: Desktop client forgetting PW

Yes I have ( I know you had to ask Image )

Hi, pls send us log files on your PC so that we can better help.
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.
Lillian
Admin
Sacke
#5

Re: Desktop client forgetting PW

Hi Lilian,

Attached the logs asked.
Attachments
Logs.zip
(786.22 KB) Downloaded 27 times
Exception.zip
(1.1 MiB) Downloaded 32 times
Sacke
Lillian Admin
#6

Re: Desktop client forgetting PW

Hi Lilian,

Attached the logs asked.Attachments Logs.zip(786.22 KB) Downloaded 4 times Exception.zip(1.1 MiB) Downloaded 2 times

Yes Sack, it seems to be weird...
Does the same issue happen this week? How about on web.airdroid.com? Does the issue occur on web.airdroid.com?
Lillian
Admin
Sacke
#7

Re: Desktop client forgetting PW

Hi Lilian

Yes, still happening. I entered the web IF and I had no issues with it, it logged me in automatically. Seems to work.
Sacke
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