SMS messages sent through Windows app not showing up in thread on phonequestion

Thu Mar 22, 2018 3:27 pm in AirDroid Win

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Zach
OP

SMS messages sent through Windows app not showing up in thread on phone

SMS messages I send through the Windows app are not appearing in my conversation history on my phone. I did not have this problem until last week.

Computer
-Windows 10, version 1709 (OS build 16299.309)
-AirDroid Windows, version 3.6.2

Phone
-Pixel, Android version 8.1.0
-AirDroid version 4.1.8.0
-Permissions: Contacts, SMS, Storage
Mr.Buzz likes this post.
Zach
Niki Admin
#1

Re: SMS messages sent through Windows app not showing up in thread on phone

SMS messages I send through the Windows app are not appearing in my conversation history on my phone. I did not have this problem until last week.

Computer
-Windows 10, version 1709 (OS build 16299.309)
-AirDroid Windows, version 3.6.2

Phone
-Pixel, Android version 8.1.0
-AirDroid version 4.1.8.0
-Permissions: Contacts, SMS, Storage
Hi, would you like to use web AirDroid to send the SMS again to see if it appear in your phone? And we would like to confirm with you that did the recipient receive the text message?
Niki
Admin
wling
#2

Re: SMS messages sent through Windows app not showing up in thread on phone

Hi I am having the same issue (with all the same versions on android and on Windows). I did use web AirDroid, and it did not show up in my phone.
wling
Dokk
#3

Re: SMS messages sent through Windows app not showing up in thread on phone

Zach wrote:SMS messages I send through the Windows app are not appearing in my conversation history on my phone. I did not have this problem until last week.

Computer
-Windows 10, version 1709 (OS build 16299.309)
-AirDroid Windows, version 3.6.2

Phone
-Pixel, Android version 8.1.0
-AirDroid version 4.1.8.0
-Permissions: Contacts, SMS, Storage

DITTO

Windows: 10 Pro 1803

Phone: Pixel 2XL​
Dokk
yeltommo
#4

Re: SMS messages sent through Windows app not showing up in thread on phone

DITTO. Could an Airdroid admin please provide a status update on this serious issue?
SMS app: Android Messages/Messenger (stock)
Phone: Android One Moto X4 running Nougat 7.1.1
​PC OS: Windows 7 Pro
yeltommo
Matthew Thomas
#5

Re: SMS messages sent through Windows app not showing up in thread on phone

Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home
Matthew Thomas
Niki Admin
#6

Re: SMS messages sent through Windows app not showing up in thread on phone

Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home
Hi,

Thank you for your feedback.

We would like to confirm with you is that SMS include picture or emoji?

If yes, there can't sync because MMS is not support on AirDroid, you can see them on your phone only.

Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
wling
#7

Re: SMS messages sent through Windows app not showing up in thread on phone

Niki wrote:
Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home
Hi,

Thank you for your feedback.

We would like to confirm with you is that SMS include picture or emoji?

If yes, there can't sync because MMS is not support on AirDroid, you can see them on your phone only.

Feel free to let us know if you need further help.

Best Regards,

No, I've sent almost 100 messages with no emoji's or pictures and they don't show up on my phone still
wling
Niki Admin
#8

Re: SMS messages sent through Windows app not showing up in thread on phone

Hi I am having the same issue (with all the same versions on android and on Windows). I did use web AirDroid, and it did not show up in my phone.
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
Niki Admin
#9

Re: SMS messages sent through Windows app not showing up in thread on phone

DITTO

Windows: 10 Pro 1803

Phone: Pixel 2XL​
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
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