SMS messages sent through Windows app not showing up in thread on phonequestion

Thu Mar 22, 2018 3:27 pm in AirDroid Win

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Niki Admin
#10

Re: SMS messages sent through Windows app not showing up in thread on phone

DITTO. Could an Airdroid admin please provide a status update on this serious issue?
SMS app: Android Messages/Messenger (stock)
Phone: Android One Moto X4 running Nougat 7.1.1
​PC OS: Windows 7 Pro
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
Niki Admin
#11

Re: SMS messages sent through Windows app not showing up in thread on phone

Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
scot
#12

Re: SMS messages sent through Windows app not showing up in thread on phone


Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://dl.airdroid.com/20180319114935_AirDroid_4.1.8.0_findphone_823.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox([email]http://forums.airdroid.cosupport@airdroid.com[/email]).

Feel free to let us know if you need further help.

Best regards,

I am having the same problem as above. I am using Windows 10 and my device is a Samsung Galaxy Note 8
scot
Niki Admin
#13

Re: SMS messages sent through Windows app not showing up in thread on phone

scot wrote:
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://dl.airdroid.com/20180319114935_AirDroid_4.1.8.0_findphone_823.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox([email]http://forums.airdroid.cosupport@airdroid.com[/email]).

Feel free to let us know if you need further help.

Best regards,
I am having the same problem as above. I am using Windows 10 and my device is a Samsung Galaxy Note 8

Hi,

Thank you for your feedback and sorry for any inconvenience that you've experience.

Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk

Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log

You can send the log file to our official mailbox(support@airdroid.com).

Feel free to let us know if you need further help.

Best regards,
Niki
Admin
wling
#14

Re: SMS messages sent through Windows app not showing up in thread on phone

1. What is the default message app on your devices? could you send us an screenshot of it?

Default app is google's "Messages" app. Screen shot of discrepancies attached.

2. Have you meet the probelm all the time or just meet them recently?

Recently as in the last few months.

3. If you only meet the problem recently, have you do any system update for your device?

I have updated my device since then and am running the latest version of android 8.1

4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

It does not show up after restarting

Log has been sent.
Attachments
Picture1.png
Screenshot_20180404-170005.png
wling
Greg
#15

Re: SMS messages sent through Windows app not showing up in thread on phone

FYI: I was having the same issue, but have fixed it in a non-conventional way... I switched from Messages to Messenger as default, then switched back to Messages... now all my "PC to phone" SMS's have reappeared (where they should be...) on my phone... Hope this helps..
Greg
Niki Admin
#16

Re: SMS messages sent through Windows app not showing up in thread on phone

1. What is the default message app on your devices? could you send us an screenshot of it?

Default app is google's "Messages" app. Screen shot of discrepancies attached.

2. Have you meet the probelm all the time or just meet them recently?

Recently as in the last few months.

3. If you only meet the problem recently, have you do any system update for your device?

I have updated my device since then and am running the latest version of android 8.1

4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

It does not show up after restarting

Log has been sent.
AttachmentsImageImage

Thanks for your detailed answer. Our tech team will look into this issue and fix it as soon as possible. Any development, we will let you know.
Niki
Admin
anandmalya
#17

Re: SMS messages sent through Windows app not showing up in thread on phone

here you can find the best rooting app for your android device it is completely free of cost kingroot for pc windows
anandmalya
Niki Admin
#18

Re: SMS messages sent through Windows app not showing up in thread on phone

SMS messages I send through the Windows app are not appearing in my conversation history on my phone. I did not have this problem until last week.

Computer
-Windows 10, version 1709 (OS build 16299.309)
-AirDroid Windows, version 3.6.2

Phone
-Pixel, Android version 8.1.0
-AirDroid version 4.1.8.0
-Permissions: Contacts, SMS, Storage
Hi,

Please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".
https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder.

Best regards,
Niki
Admin
Niki Admin
#19

Re: SMS messages sent through Windows app not showing up in thread on phone

I am having the same problem as above. I am using Windows 10 and my device is a Samsung Galaxy Note 8

Hi,

Please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".
https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder.

Best regards,
Niki
Admin
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