DITTO. Could an Airdroid admin please provide a status update on this serious issue?Hi,
SMS app: Android Messages/Messenger (stock)
Phone: Android One Moto X4 running Nougat 7.1.1
PC OS: Windows 7 Pro
Thank you for your feedback and sorry for any inconvenience that you've experience.
Would you please help us to clarify the issues by answering the following question?
1. What is the default message app on your devices? could you send us an screenshot of it?
2. Have you meet the probelm all the time or just meet them recently?
3. If you only meet the problem recently, have you do any system update for your device?
4. Could you kindly reboot your device to see if the old texts can show up on your device or not?
And would you please to click this link to download the AirDroid and then send SMS on desktop or web AirDroid as you usually do.
https://s3.amazonaws.com/dl.airdroid.com/20180402160929_AirDroid-intl-release-dp-4.1.8.0-04021539.apk
Then send us your log file of your phone so that our tech team can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Phone:
/sdcard/airdroid/exception.log
SD Card/Android/data/com.sand.airdroid/files/
SD card/Android/data/com.sand.airdroid/files/main.log
You can send the log file to our official mailbox(support@airdroid.com).
Feel free to let us know if you need further help.
Best regards,