SMS messages sent through Windows app not showing up in thread on phonequestion

Thu Mar 22, 2018 3:27 pm in AirDroid Win

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Niki Admin
#20

Re: SMS messages sent through Windows app not showing up in thread on phone

1. What is the default message app on your devices? could you send us an screenshot of it?

Default app is google's "Messages" app. Screen shot of discrepancies attached.

2. Have you meet the probelm all the time or just meet them recently?

Recently as in the last few months.

3. If you only meet the problem recently, have you do any system update for your device?

I have updated my device since then and am running the latest version of android 8.1

4. Could you kindly reboot your device to see if the old texts can show up on your device or not?

It does not show up after restarting

Log has been sent.
AttachmentsImageImage
Hi,

Please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".

https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder.

Best regards,
Niki
Admin
Niki Admin
#21

Re: SMS messages sent through Windows app not showing up in thread on phone

Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home

Hi,

Please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".

https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder.

Best regards,
Niki
Admin
wling
#22

Re: SMS messages sent through Windows app not showing up in thread on phone

Niki wrote:
Hello, I'm having the same issue.

I rebooted my phone and some messages synced, but after a couple minutes they stopped again.

Edit: I rebooted my phone a second time and messages have not synced.

SMS app: Android Messages
Phone: Pixel 2, Android version 8.1.0
PC OS: Windows 10 Home
Hi,

Please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".

https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder.

Best regards,

First test worked after step 3.
wling
0sensical
#23

Re: SMS messages sent through Windows app not showing up in thread on phone

Same problem. Blackberry KeyOne (SMS app is default Messages) and Windows 7 - everything up-to-date.

Please advise status - looks like you might have a fix?
0sensical
Niki Admin
#24

Re: SMS messages sent through Windows app not showing up in thread on phone


First test worked after step 3.

If it works, please send us the log files under catchlog folder so that we can fix this problem in our next version.

You can send it to our official mailbox: support@airdroid.com.

Waiting for your email!

Best Regards,
Niki
Admin
Niki Admin
#25

Re: SMS messages sent through Windows app not showing up in thread on phone

Same problem. Blackberry KeyOne (SMS app is default Messages) and Windows 7 - everything up-to-date.

Please advise status - looks like you might have a fix?

Hi,

If you have the same problem, please kindly follow the step as belew to help us solve the problem.

1.Kindly uninstall AirDroid on your phone first, then download and install the package as belew.

https://s3.amazonaws.com/dl.airdroid.com/20180409170339_AirDroid-intl-release-dp-4.1.8.1-04091500.apk

2. Enable "USB debugging" on your phone and connect your phone to PC with USB cable, please make sure the phone can be detected by the computer.

3.Download the package as below on your computer and double click "catchlog.bat".

https://s3.amazonaws.com/dl.airdroid.com/20180409171334_catchlog.7z

4.Use AirDroid desktop client to send a message and check whether the messages can be sent out and show up on your phone or not?

5.If the problem still exist, please kindly change the default SMS App to another SMS App like Messenger, then try to send another message to see if the problem still there.

6.Please kindly send us the log files under catchlog folder. You can send it to our official mailbox: support@airdroid.com.

Best regards,
Niki
Admin
Niki Admin
#26

Re: SMS messages sent through Windows app not showing up in thread on phone


Hi,

after a few days, the issues returned. I have the catch log when it worked, but it's back to not showing up again.
So, please send us the log which under the catchlog folder to our official mailbox: support@airdroid.com.
Niki
Admin
wling
#27

Re: SMS messages sent through Windows app not showing up in thread on phone

Niki wrote:
Hi,

after a few days, the issues returned. I have the catch log when it worked, but it's back to not showing up again.
So, please send us the log which under the catchlog folder to our official mailbox: support@airdroid.com.

Sent
wling
Niki Admin
#28

Re: SMS messages sent through Windows app not showing up in thread on phone


Sent
Would you please tell us the email address that you use to send the log to us?

Best Regards,
Niki
Admin
wling
#29

Re: SMS messages sent through Windows app not showing up in thread on phone

Would you please tell us the email address that you use to send the log to us?

Best Regards,

I prefer not to post my email address. But I sent the email Wednesday the 18th at 2:50pm CST. Subject: Texts not showing up catch log
wling
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