Transfer simply not working (always "waiting") and backup moving VERY slowquestion

Tue May 01, 2018 3:57 am in AirDroid Win

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Geoff Field
OP

Transfer simply not working (always "waiting") and backup moving VERY slow

Ok, so I recently installed AirDroid, and immediately purchased the premium version because I was so excited that I could actually backup my files from my SD card to my PC (WIN 7 pro). However, I have followed all the instructions, enabled all permissions on the phone, let the program through the firewall, downloaded the desktop client, but all to no avail. Backup backs up MAYBE one or two pictures and then just stops. File transfer just says "waiting" and never starts. Although sometimes it starts and then fails to download due to "network issues".

I have tried restarting both phone (Galaxy S9 +) and computer.
Both phone and PC are on the same network (of course). I have also tried on multiple networks (work and at home)
All permissions (including mirror) have been granted, firewall allowing on all network types (home, work, public).

I am at a loss. Any suggestions are appreciated.
Geoff Field
Niki Admin
#1

Re: Transfer simply not working (always "waiting") and backup moving VERY slow

Ok, so I recently installed AirDroid, and immediately purchased the premium version because I was so excited that I could actually backup my files from my SD card to my PC (WIN 7 pro). However, I have followed all the instructions, enabled all permissions on the phone, let the program through the firewall, downloaded the desktop client, but all to no avail. Backup backs up MAYBE one or two pictures and then just stops. File transfer just says "waiting" and never starts. Although sometimes it starts and then fails to download due to "network issues".

I have tried restarting both phone (Galaxy S9 +) and computer.
Both phone and PC are on the same network (of course). I have also tried on multiple networks (work and at home)
All permissions (including mirror) have been granted, firewall allowing on all network types (home, work, public).

I am at a loss. Any suggestions are appreciated.
Hi,

Thank you for your feedback and sorry for any inconvenience that you've experienced.

We would like to confirm with you that are you use File management feature like the picture shows?



If yes, please make sure that when you download the file from your device, AirDroid is keeping running on your phone because sometimes it will killed by the phone's process.

And you can go to Setting > General > Click keep AirDroid running in the background.



Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
Geoff Field
#2

Re: Transfer simply not working (always "waiting") and backup moving VERY slow

Please see attached screenshot. I do not even have that option.
Attachments
Screenshot_20180504-163216_AirDroid.jpg
Geoff Field
Niki Admin
#3

Re: Transfer simply not working (always "waiting") and backup moving VERY slow

AttachmentsImage
Because you have choosed ignore battery to keep AirDroid running in the background.
Niki
Admin
Niki Admin
#4

Re: Transfer simply not working (always "waiting") and backup moving VERY slow

AttachmentsImage
Because you have choosed ignore battery to keep AirDroid running in the background.
Niki
Admin
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