Notification of non-English characters shown as white square in Windows sidequestion

Wed May 09, 2018 7:34 am in AirDroid Win

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Samson
OP

Notification of non-English characters shown as white square in Windows side

Phone side Nexus 6 w/Android 7.1.1. , desktop side Windows 10 version 1709 all latest version of Airdroid
Characters such as Chinese / Japanese all shown as white squares....
Samson
Niki Admin
#1

Re: Notification of non-English characters shown as white square in Windows side

Phone side Nexus 6 w/Android 7.1.1. , desktop side Windows 10 version 1709 all latest version of Airdroid
Characters such as Chinese / Japanese all shown as white squares....
Would you like to send us a screenshot of the error page and the text content page for a further check?
Niki
Admin
Samson
#2

Re: Notification of non-English characters shown as white square in Windows side

Niki wrote:
Phone side Nexus 6 w/Android 7.1.1. , desktop side Windows 10 version 1709 all latest version of Airdroid
Characters such as Chinese / Japanese all shown as white squares....
Would you like to send us a screenshot of the error page and the text content page for a further check?

Please check the attachment, non-English characters cannot display in the notification pop up...
Attachments
explorer_2018-05-18_13-35-36.jpg
Samson
Samson
#3

Re: Notification of non-English characters shown as white square in Windows side

Would you like to send us a screenshot of the error page and the text content page for a further check?

Any solution?
Samson
Niki Admin
#4

Re: Notification of non-English characters shown as white square in Windows side

Any solution?
Any solution?
Our tech team is looking into this issue. Would you please send us your log file of your computer so that we can give you a further check?
(Kindly note that there is no personal data collected and the required info is for further checking the issue.)
You can find the log files here:
Windows:
1. Please enter “%appdata%\airdroid\logs” on Windows explorer and you will find the log files.
2. Please enter “%appdata%\airdroid\exception” on Windows explorer and you will find the log files.

We need the log when that problem occurs. So you can send the log to our official mailbox:support@airdroid.com.

Always feel free to contact us if you need any assistance.

Best regards,
Niki
Admin
Samson
#5

Re: Notification of non-English characters shown as white square in Windows side

We need the log when that problem occurs. So you can send the log to our official mailbox:support@airdroid.com.

Done as you requested.
Samson
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