Troubles with web.airdroid.com question

Fri Mar 16, 2018 12:30 am in AirDroid Web

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oliverchange
OP

Troubles with web.airdroid.com 

Going to web.airdroid.com I used to be able to connect to my device with two different methods:
  1. Scanning QR Code displayed on web.airdroid
  2. Account login.
The QR code will take a long time to load and not appear on the page with a broken link icon:



logging-in will display a connection failure:



I had this issue for many months, hoping this will be fixed. I have checked everything - connection, app updates, phone etc.

Thanks in advance
encep encep likes this post.
oliverchange
Niki Admin
#1

Re: Troubles with web.airdroid.com 

Going to web.airdroid.com I used to be able to connect to my device with two different methods:
[list=decimal]
[*]Scanning QR Code displayed on web.airdroid
[*]Account login.
[/list]
The QR code will take a long time to load and not appear on the page with a broken link icon:



logging-in will display a connection failure:



I had this issue for many months, hoping this will be fixed. I have checked everything - connection, app updates, phone etc.

Thanks in advance
Hi,

Thank you for your feedback.

We would like to confirm with you that whether Airdroid running on your device when you
sign in Airdroid web?

When you sign in web Airdroid you should make sure that Airdroid is keeping running on the background, because sometimes it will killed by the phone's process.

So, would you like to restart Airdroid on your device again to see if it works?
You can also go to phone setting to make a set that allow AirDroid keeping running on the background.



Feel free to let us know if you need further help.

Best Regards,
Niki
Admin
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