Device showing twice in web portal and Win clientquestion

Sat May 26, 2018 1:48 pm in AirDroid Web

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Lorne Rogers
OP

Device showing twice in web portal and Win client

Hi,

My Android device is showing twice in both my Win client as well as in the web portal. Not able to delete in the Win client, and can't figure out how to tell on the web portal which listing under Devices is the inactive one (in the Win client it is greyed out so it's easy to tell). How do I determine that so I don't delete the wrong one?

Thanks.
Lorne Rogers
Niki Admin
#1

Re: Device showing twice in web portal and Win client

Hi,

My Android device is showing twice in both my Win client as well as in the web portal. Not able to delete in the Win client, and can't figure out how to tell on the web portal which listing under Devices is the inactive one (in the Win client it is greyed out so it's easy to tell). How do I determine that so I don't delete the wrong one?

Thanks.

Hi,

Thank you for your feedback.

Because you have two devices that have the same name, so make you feel that one device that ​showing twice.

You can go to user center to delete it or go to web AirDroid to rename it.



Feel free to contact us if you need any assistance.

Best Regards,
Niki
Admin
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