Hi Shawn,
Sorry to see that AirDroid is not working for you. If you've purchased AirDroid Premium, we'd be happy to offer you a refund if you need.
Though it's our wish to make AirDroid running smoothly for all users, however, sometimes technically it's just impossible. There are always some unknown and unexpected issues. What we can do is trying to find and fix as many bugs as possible. Actually more users are able to enjoy AirDroid without connection issues with each update.
There may be different causes for the connection issue. For your specific issue, I see that you also emailed us, I will have our technical people look into it again and may contact you for more details. Really appreciate your patience.
And to all other affected users:
We're deeply sorry that AirDroid is not working for you. Considering that there may be different causes for the connection issue, you're recommended to contact us via email directly at: support@airdroid.com with the following information:
Device model:
Android OS version:
AirDroid version:
Browser version:
Your country:
Your mobile carrier:
Thanks for your support!
Sorry to see that AirDroid is not working for you. If you've purchased AirDroid Premium, we'd be happy to offer you a refund if you need.
Though it's our wish to make AirDroid running smoothly for all users, however, sometimes technically it's just impossible. There are always some unknown and unexpected issues. What we can do is trying to find and fix as many bugs as possible. Actually more users are able to enjoy AirDroid without connection issues with each update.
There may be different causes for the connection issue. For your specific issue, I see that you also emailed us, I will have our technical people look into it again and may contact you for more details. Really appreciate your patience.
And to all other affected users:
We're deeply sorry that AirDroid is not working for you. Considering that there may be different causes for the connection issue, you're recommended to contact us via email directly at: support@airdroid.com with the following information:
Device model:
Android OS version:
AirDroid version:
Browser version:
Your country:
Your mobile carrier:
Thanks for your support!