My Samsung Galaxy S4 touch screen does not work; however, the rest of the phone works and I am able to connect to AirDroid. I see pretty much everything on my phone including text messages. However, it is not showing me all my text messages. I know this because I can hear and see that I am receiving new text messages on my phone (but I cannot access it); however, it is not appearing on my PC even though I am logged into AirDroid and it is synched to my phone. What can I do to retrieve the text messages?