Having trouble downloading files from phone

Fri Nov 08, 2013 8:18 am in AirDroid Web

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Mohin
OP

Having trouble downloading files from phone

Hi,I exceeded by data quota for the free version of AirDroid. But, even when I was on the same network as my phone, I was not allowed to download files from my phone. So, I tried to buy the starter premium version for $1.99, but that didn't let me download anything either because apparently I had already exceeded the data quota on this without even doing anything!

I wouldn't have gotten premium if I had known that it wouldn't help me at all. So, I have two questions: Is it possible to get a refund for my payment for the premium version? and Why can't I download files off my phone when I'm on the same network as it?

Thanks in advance.
Mohin
new
#1

Title

Please, could someone help me out?
Thanks
new
LVHAlfons
#2

Title

Hi Mohin,

Sorry for the inconvenience this have caused. Would you please send your AirDroid account to pay@airdroid.com? And is there any error message? It would be appreciated if you could offer us a screenshot of this issue.
LVHAlfons
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