Failed to load user configuration

Tue Nov 12, 2013 3:47 am in AirDroid Web

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MathieuC
OP

Failed to load user configuration

As Yogi and many more apparently, I receive this message "Failed to load user configuration" when i'm trying to connect web.airdroid with my Airdroid account. So I can manage my account on my Samsung Galaxy S4, but not on my laptop. But as all my files I want to back up are on my laptop, this app is useless.
Help please!

Thx.
MathieuC
Westoak
#1

Title

Same problem here.
Westoak
fabri54
#2

Title

Same problem. Is nobody able to fix it?
fabri54
bh84020
#3

Title

Same problem. Can't log in at all on the web. :(
bh84020
crew
#4

Title

new setup today as I just found the app, same cannot log into the web.airdroid.com, failed to load user configuration. Signing in via google if that has anything to do with it. Also tried a new account that is airdroid account, let me log in one time and now gives same error.
crew
rk_tarotreader
#6

Title

same problem, are you guys gonna comment here with a fix? or are you just ignoring us?
rk_tarotreader
LVHAlfons
#7

Title

@all
Sorry for the inconvenience this have caused and the late reply. Our team are looking into this and will try to fix this asap.
LVHAlfons
LVHAlfons
#8

Title

@all
Sorry for any inconvenience this have caused. This is a temporary system error and has been fixed now. Would you please try again to see if the issue remains?
LVHAlfons
Note3
#9

Title

i have this problem.
can you help me?
Thanks
Note3
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